Easy Returns & Refunds
We want you to love your Wearspur purchase. Our hassle-free return policy ensures your complete satisfaction.
Our Return Policy
At Wearspur, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help with our straightforward 30-day return policy.
Key Points:
- 30-day return window from delivery date
- Items must be unworn, unwashed, and in original condition
- Original tags must be attached
- Free returns for all orders
- Refunds processed within 5-7 business days
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Return Options
Choose the return method that works best for you. We offer multiple options to ensure a smooth experience:
How to Return an Item
Returning an item is simple and hassle-free. Follow these easy steps to initiate your return:
Initiate Return
Log into your account and go to Order History to start the return process
Print Label
Print the prepaid shipping label we email you after return approval
Pack & Ship
Pack your items securely with the original packaging and drop at any shipping location
Get Refund
Receive your refund to the original payment method once we process your return
Important Note:
Please allow 5-7 business days for us to receive and process your return. You will receive an email confirmation once your return has been processed and your refund has been issued.
Refund Information
We issue refunds to the original payment method used for the purchase. Here's what you need to know about our refund process:
- Refunds are processed within 5-7 business days after we receive your return
- You will receive a confirmation email once your refund has been processed
- The refund amount will equal the price paid for the returned items
- Original shipping charges are non-refundable for returns that are not due to our error
- Sale items are eligible for return and will be refunded at the sale price
Refund Timelines:
We receive and inspect your return
Refund is processed in our system
Refund appears in your account (credit/debit cards)
Refund appears in your PayPal account
Non-Returnable Items
Certain types of items cannot be returned for hygiene or safety reasons. These include:
- Intimate apparel (swimwear, underwear) for hygiene reasons
- Personalized or custom-made items
- Gift cards
- Final sale items (clearly marked at time of purchase)
- Items that have been worn, washed, or damaged after delivery
Note: If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery for a replacement or refund.
Returns & Refunds FAQs
You have 30 days from the delivery date to return your items for a full refund. The return must be initiated within this period, and we must receive the returned items within 14 days of return initiation.
No, we provide free return shipping for all orders. Once your return is approved, we'll email you a prepaid shipping label that you can use to send your items back to us.
Once we receive your return, it takes 5-7 business days to process. After processing, refunds typically appear in your account within 5-10 business days for credit/debit cards, or 3-5 days for PayPal.
Yes, sale items can be returned within 30 days of delivery, provided they meet our return conditions (unworn, unwashed, with original tags). Sale items will be refunded at the purchase price.
If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. We'll arrange a free return and send you a replacement or issue a full refund, including original shipping costs.
Yes, gift items can be returned within 30 days of delivery. The refund will be issued to the original payment method. If you don't have the order information, please contact our customer service team for assistance.
Ready to Start Your Return?
Begin your return process now or contact our support team for assistance.
Need help with sizing? Check our detailed size guide before returning
Customer Service Hours: Monday-Friday 9AM-6PM EST | Saturday 10AM-4PM EST
Email: returns@wearspur.com | Phone: +880 1859 9393 53