Easy Exchanges
Need a different size or color? We make exchanges quick and hassle-free.
Our Exchange Policy
We want you to love your Wearspur items. If you need a different size or color, we offer easy exchanges within 30 days of delivery.
Exchange Eligibility:
- 30-day exchange window from delivery date
- Items must be unworn, unwashed, and in original condition
- Original tags must be attached
- Free exchange shipping for all eligible items
- Exchanges subject to product availability
To initiate an exchange, please start the process within 30 days of receiving your order. We'll guide you through each step and provide a prepaid shipping label for your return.
Exchange Options
Choose the exchange method that works best for you. We offer multiple options to ensure a smooth experience:
How to Exchange an Item
Exchanging an item is simple. Follow these steps to get the perfect fit or style:
Start Exchange
Log into your account, go to Order History, and select "Exchange" for the item
Choose New Item
Select your preferred size, color, or alternative product
Print Label
Print the prepaid shipping label we email you after exchange approval
Ship & Receive
Ship your return and receive your new item within 7-10 business days
Important Note:
If the replacement item costs more than your original purchase, you'll need to pay the price difference. If it costs less, we'll refund the difference to your original payment method.
Size Guide
Unsure about your size? Use our size chart below to find your perfect fit before requesting an exchange:
| Size | Chest (inches) | Waist (inches) | Hip (inches) | Recommended Height |
|---|---|---|---|---|
| XS | 32-34 | 26-28 | 34-36 | 5'2" - 5'5" |
| S | 35-37 | 29-31 | 37-39 | 5'5" - 5'8" |
| M | 38-40 | 32-34 | 40-42 | 5'8" - 5'11" |
| L | 41-43 | 35-37 | 43-45 | 5'11" - 6'2" |
| XL | 44-46 | 38-40 | 46-48 | 6'2" - 6'4" |
| XXL | 47-49 | 41-43 | 49-51 | 6'4" - 6'6" |
Measuring Tips:
- Chest: Measure around the fullest part of your chest, under your arms
- Waist: Measure around your natural waistline, keeping the tape comfortable
- Hip: Measure around the fullest part of your hips
- For the most accurate fit, measure yourself while wearing lightweight clothing
Non-Exchangeable Items
For health, safety, and practical reasons, certain items cannot be exchanged:
- Intimate apparel (underwear, swimwear) for hygiene reasons
- Personalized or custom-made items
- Final sale items (clearly marked at time of purchase)
- Items that have been worn, washed, or damaged after delivery
- Gift cards and digital products
Note: If you receive a defective or incorrect item, please contact our customer service team within 7 days of delivery for assistance.
Exchange FAQs
You have 30 days from the delivery date to request an exchange. The exchange must be initiated within this period, and we must receive your returned items within 14 days of exchange initiation.
No, we provide free shipping for all eligible exchanges. Once your exchange is approved, we'll email you a prepaid shipping label for your return and cover the shipping cost for your new item.
If your desired exchange item is out of stock, we'll contact you with available alternatives. You can choose a different item or opt for a refund to your original payment method.
Yes, gift items can be exchanged within 30 days of delivery. You'll need the order number or gift receipt. The exchange will be processed for store credit or a different size/color of the same item.
Once we receive your return, it takes 2-3 business days to process. Your new item will then be shipped, with delivery typically within 5-7 business days. The entire process usually takes 10-14 days from when you ship your return.
Yes, you can exchange multiple items from the same order. Each item will need to meet our exchange criteria. You can process all exchanges through the same return portal for convenience.
Ready to Make an Exchange?
Start your exchange process now or contact our team for personalized assistance.
Need help choosing the right size? Check our detailed size guide
Exchange Support: Monday-Friday 9AM-6PM EST | Saturday 10AM-4PM EST
Email: exchanges@wearspur.com | Phone: +880 1859 9393 53